How to not do business

Zynga bought OMGPOP, the creator of Draw Something, for around $210 million total1 on March 21st. As of May 1st, Draw Something has lost about 5 million daily users according to AppData.com. 40 days to lose 5 million users, that’s impressive.

Zynga’s a company I’ve never liked, because it’s a company that focuses on profits over people.

CEO Mark Pincus had this to say at Startup@Berkeley about founding Zynga:

So I funded the company myself but I did every horrible thing in the book to, just to get revenues right away. I mean we gave our users poker chips if they downloaded this Zwinky toolbar which was like, I don’t know, I downloaded it once and couldn’t get rid of it. We did anything possible to just get revenues so that we could grow and be a real business.

Doing “every horrible thing in the book” to get revenues is pretty telling that you don’t have a plan. If you don’t have a plan, you shouldn’t have a business.

Asking customers to install bullshit so you can make a quick buck shows the style of management: greedy. All businesses are concerned with their money, they’re a business, after all. But some are equally concerned with their customer’s satisfaction and the quality of their work. Those are the companies people like.

Nolan Bushnell on hiring

At Atari we hired based on hobbies and not grades in school. We ended up with the best engineering group in the world.

Say what you will about where Atari wound up, but like Apple, Atari changed the world.

Previously…

Open Letters

Every so often I run across an open letter written by a young designer to some company with a not so well designed website....